Terms & Conditions

1 Definitions

In these Terms & Conditions, the following terms have the meanings set out below unless the context requires otherwise:

• "Platform" means the jewelph website at jewelph.vip and all associated mobile-optimised pages, subdomains, and software interfaces operated by or on behalf of jewelph.
• "jewelph", "we", "us", "our" means the operator of the Platform, operating under the regulatory framework of the Philippine Amusement and Gaming Corporation (PAGCOR).
• "You", "Player", "User" means any natural person who accesses, browses, registers on, or places a wager through the Platform.
• "Account" means the registered account created by a Player on the Platform.
• "Services" means all gaming, betting, entertainment, and ancillary services offered on the Platform, including but not limited to live casino, slot games, bingo, and sports betting.
• "Bonus Funds" means any promotional credits, free spins, cashback, or other non-cash incentives granted by jewelph under a promotional offer.
• "Wagering Requirement" means the number of times Bonus Funds must be wagered on eligible games before they may be converted to withdrawable Real Money Balance.
• "Real Money Balance" means funds deposited by the Player that are available for wagering and withdrawal, distinct from Bonus Funds.
• "KYC" means Know Your Customer verification, the identity and document verification process required by applicable Philippine regulations and jewelph's internal compliance policy.

2 Eligibility & Account Age Requirement

By registering an Account, you represent and warrant that:

• You are at least 21 years of age;
• You are a resident of the Philippines or accessing the Platform from a jurisdiction where online gambling is lawful;
• You are not listed on any self-exclusion register maintained by PAGCOR or any other recognized gaming authority;
• You are registering and playing on your own behalf, not on behalf of a third party;
• You are not a professional player in any capacity that is prohibited by applicable law;
• The funds you deposit are from lawful sources and are not the proceeds of illegal activity.

jewelph reserves the right to request documentary proof of age at any time. Accounts found to be held by persons under 21 years of age will be immediately suspended, all winnings forfeited, and the matter may be reported to the relevant Philippine authorities.

3 Account Registration & Verification

3.1 One Account Per Person

Each Player may hold only one (1) Account on the Platform. Duplicate accounts are strictly prohibited. Where multiple accounts are identified as belonging to the same Player (by device, IP address, payment method, or identity document), jewelph reserves the right to merge or close all associated accounts, void all outstanding bets, and withhold any Bonus Funds credited to duplicate accounts.

3.2 Accurate Information

You must provide accurate, current, and complete information during registration and maintain the accuracy of that information throughout the life of your Account. Providing false or misleading information, including a false date of birth, constitutes a material breach of these Terms and will result in immediate Account termination.

3.3 KYC Verification

jewelph is required to verify the identity of all Players prior to processing any withdrawal. You agree to provide, upon request, a valid government-issued photo identification document (Philippine PhilSys ID, Driver's License, Passport, UMID, or equivalent), proof of address, and proof of payment method ownership. Failure to complete KYC verification within the timeframe requested will result in suspension of withdrawal functionality.

3.4 Account Security

You are solely responsible for maintaining the confidentiality of your login credentials. jewelph will not be liable for any loss resulting from unauthorised access to your Account arising from your failure to keep your credentials secure. You must notify support immediately upon suspecting unauthorised access.

4 Deposits, Withdrawals & Payments

4.1 Accepted Payment Methods

The Platform currently accepts deposits and processes withdrawals via the following Philippine payment channels: GCash, Maya (formerly PayMaya), QR Ph, GrabPay, BPI, BDO, Metrobank, InstaPay, PesoNet, and 7-Eleven CLiQQ. All transactions are denominated in Philippine Peso (PHP / ₱).

4.2 Minimum Deposits

The minimum deposit amount is ₱100 per transaction unless otherwise specified in a promotional offer. jewelph does not charge a deposit processing fee; however, your payment provider may impose their own transaction fees.

4.3 Withdrawal Processing

Withdrawals are processed subject to successful KYC verification. For verified accounts using e-wallet methods (GCash, Maya), jewel ph targets a processing time of under five (5) minutes during normal operating hours. Bank transfer withdrawals via BPI, BDO, or Metrobank may take one (1) to three (3) business days depending on the receiving bank's processing schedule.

4.4 Withdrawal Conditions

Withdrawals may only be made to a payment account in the verified Player's own name. Third-party withdrawals are strictly prohibited. jewelph reserves the right to request additional documentation before processing any withdrawal it deems unusually large or potentially suspicious under applicable anti-money laundering (AML) regulations.

4.5 Currency

All Account balances, deposits, wagers, winnings, and withdrawals are conducted in Philippine Peso (PHP). jewelph accepts no liability for currency conversion losses where a Player's bank or payment provider applies a foreign exchange conversion.

5 Bonuses, Promotions & Loyalty Programme

5.1 General Bonus Conditions

All bonuses and promotional offers made available on the Platform are subject to the specific terms published alongside each promotion and the general conditions in this Section. In the event of a conflict, the specific promotion terms prevail.

5.2 Wagering Requirements

Unless stated otherwise, Bonus Funds must be wagered the number of times specified in the relevant promotion before any portion of the bonus or associated winnings may be withdrawn. Not all games contribute equally to wagering requirements — live casino table games and certain jackpot slots may contribute at a reduced rate as specified in the promotion details.

5.3 Bonus Abuse

jewelph maintains zero tolerance for bonus abuse, including but not limited to: opening multiple accounts to claim a bonus more than once; systematically wagering in a pattern designed to exploit a bonus while minimising risk ("bonus whoring"); using automated software to complete wagering requirements; and coordinating with other Players to guarantee outcomes. Breach of this provision will result in immediate forfeiture of all Bonus Funds and may result in Account termination.

5.4 Loyalty Programme

Loyalty points are awarded on eligible real-money wagers as detailed in the Loyalty Programme terms accessible from the Platform. Points are personal to the Account holder and may not be transferred, sold, or exchanged outside the Programme. jewelph reserves the right to modify, suspend, or terminate the Loyalty Programme at any time upon reasonable notice.

6 Gameplay Rules

Each game available on the Platform is governed by its own specific rules displayed within the game interface. By placing a wager, you confirm that you have read and understood the applicable game rules. The following general rules apply to all games on jewelph:

• All wagers placed are final once confirmed. A wager may not be cancelled after it has been submitted to the game server.
• In the event of a technical malfunction during a game round, the round will be voided and the wager amount returned to the Player's Account. jewelph will not be liable for any further compensation.
• All game outcomes on jewelph are determined by certified Random Number Generator (RNG) technology from licensed providers. Game results cannot be influenced by jewel ph staff or third parties.
• The Return to Player (RTP) percentage for each slot game is published by the game provider. Theoretical RTP figures are calculated over millions of game rounds and do not guarantee individual session outcomes.
• Live casino tables are subject to the rules of the specific game variant in play and the decisions of the live dealer, which are final.

7 Prohibited Conduct

The following conduct is strictly prohibited on the Platform. Engaging in prohibited conduct will result in immediate Account suspension, forfeiture of balances, and may be referred to Philippine law enforcement authorities where applicable:

• Providing false identity information or impersonating another person;
• Using the Platform if you are under 21 years of age;
• Using software robots, scripts, bots, or any automated tools to interact with the Platform;
• Attempting to hack, reverse-engineer, or otherwise compromise the Platform's software or security systems;
• Colluding with other Players or dealers to manipulate game outcomes;
• Using the Platform to launder money or to process funds derived from illegal activity;
• Depositing funds from payment methods you do not legally own or control;
• Exploiting software bugs, glitches, or errors that provide an unintended advantage — any winnings generated from a known bug must be reported and will be voided;
• Harassing, threatening, or abusing Platform staff or other Players through any communication channel.

8 Responsible Gaming

jewelph provides the following responsible gaming tools accessible from your Account settings:

• Deposit Limits: Set daily, weekly, or monthly maximum deposit amounts;
• Loss Limits: Set a maximum net loss per defined period before further play is restricted;
• Session Time Reminders: Receive notifications after a defined playing duration;
• Self-Exclusion: Voluntarily exclude yourself from the Platform for a minimum period of six (6) months or permanently. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period;
• Reality Checks: Periodic pop-up summaries of your session duration and net win/loss position.

jewel ph does not extend credit to Players. We do not accept deposits from Players who have applied for self-exclusion. Players who believe they have a gambling problem are encouraged to contact the PAGCOR responsible gaming helpline or seek support from licensed counselling organisations in the Philippines.

9 Intellectual Property

All content on the Platform — including but not limited to the jewelph brand name, logos, game interfaces, graphics, text, software code, and database structures — is the intellectual property of jewelph or its licensed game providers and is protected by applicable Philippine and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal entertainment purposes only. You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise exploit any Platform content without the prior written consent of jewelph.

10 Disclaimer & Limitation of Liability

The Platform and all Services are provided on an "as is" and "as available" basis. To the maximum extent permitted by Philippine law, jewelph expressly disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

jewelph shall not be liable for:

• Any loss of profits, revenue, data, or goodwill arising from your use of the Platform;
• Temporary unavailability of the Platform due to scheduled maintenance, unscheduled downtime, or events outside our control;
• Losses resulting from unauthorised access to your Account caused by your failure to safeguard your credentials;
• Inaccuracies in sports odds or live betting prices resulting from data feed errors, subject to our published error-correction policy;
• Failure by a third-party payment provider (GCash, Maya, BPI, BDO, etc.) to process a transaction in the expected timeframe.

Nothing in these Terms shall limit or exclude jewel ph's liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under applicable Philippine law.

11 Account Suspension & Termination

jewelph reserves the right to suspend, restrict, or permanently close any Account at any time, with or without prior notice, where it reasonably believes that:

• The Account holder has breached any provision of these Terms;
• The Account is being used for fraudulent, money laundering, or other illegal purposes;
• Regulatory or legal obligations require the Platform to restrict access;
• The Account holder is located in a jurisdiction where use of the Platform is prohibited.

Upon termination for cause, jewel ph may withhold the Account balance pending investigation. Where termination is due to a Player's fundamental breach of these Terms (including fraud, underage play, or identity misrepresentation), any Real Money Balance and Bonus Funds may be forfeited. You may voluntarily close your Account at any time by contacting support — upon voluntary closure, any remaining Real Money Balance will be returned to your registered payment method following identity verification.

12 Governing Law & Dispute Resolution

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to conflict of law principles.

In the event of a dispute arising from these Terms or your use of the Platform, we encourage you to contact our support team in the first instance at support at jewelph.vip. jewelph will endeavour to resolve disputes through good-faith internal review within fourteen (14) business days.

If a dispute cannot be resolved internally, it shall be submitted to the exclusive jurisdiction of the competent courts of the Philippines. You agree to first exhaust all available internal dispute resolution processes before initiating any formal legal proceedings.

13 Amendments to These Terms

jewelph reserves the right to amend, update, or replace these Terms & Conditions at any time. Where changes are material, we will provide at least seven (7) days' prior notice via email to your registered address or via a prominent notification on the Platform before the amended Terms take effect.

Your continued use of the Platform after any amendment constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Platform and may close your Account before the amendments take effect.

The current version of these Terms is always accessible at jewelph.vip/terms-conditions. The "Last Updated" date at the top of this page indicates when the most recent revision was made.

14 Contact Information

If you have questions about these Terms & Conditions, please contact the jewelph legal and compliance team. All enquiries should be submitted in writing to: